Refund policy

At Ardveil, we want you to love your blanket. Every Hushmere throw is backed by our 30-day comfort guarantee.

30-Day Guarantee If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible, your item must be in its original condition — unwashed, unused, and free of odors, stains, or damage.

How To Start A Return Email us at support@ardveil.com with your order number and the reason for your return. Our team will respond with return instructions. Please do not send items back before contacting us, as returns without prior approval cannot be processed.

Refunds Once we receive and inspect your returned item, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged Or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery at support@ardveil.com with photos of the issue. We will arrange a free replacement or full refund at no cost to you.

Exchanges If you would like a different size or color, the fastest way is to return your original item for a refund and place a new order.

Non-Returnable Items Items that have been washed, used, or damaged through misuse are not eligible for return.

If you have any questions about returns or refunds, reach out any time at support@ardveil.com.